03 Sep July / August 2017 Fan Mail!
Congratulations to the July / August 2017 Fan Mail Recipients!
Jose Miralles, Quick Service Attendant
Jose went above and beyond to help move product between stands at the Bruno Mars concert, no questions asked. Great help, thanks!
Darryl Costales, Hospitality Supervisor
Thank you for taking charge of cleanliness in the hawking 300 storage room during the Ed Sheeran concert, without being asked. You’re amazing!
Angelina Cosens, Bartender
You killed it at the back of the bar! Was the only bar-back on a busy night and did everything from helping serve, cleaning, and re-stocking. It was a huge help, thank you so much!
Jordan de Luca, Coordinator, Live Entertainment
Thank you for going above and beyond at handling relocating a guest at the J. Cole concert. Way to go!
Mavis Wen, Quick Service Attendant
Mavis’ talents are incredible – she takes initiative and is always ahead of the game. She is assertive. In fact, at some point, she was telling me how to do my job. Lots of respect – good job, Mavis!
Scott Corbett, Event Host
At the end of the J. Cole concert, Scott saw a trail of beer (from garbage bags) and found a mop to clean the spill. Thanks for making sure the area was safe! You’re the best!
Victor Zeefried, Apprentice Cook
Thank you for being super patient with a rude customer and still staying in a positive mood. You’re a star!
Darryl Wallin, Event Host
I am a Season Ticket Member and Darryl was excellent at the Shawn Mendes concert, made my night!
Mohammed Albushaier, Quick Service Attendant
Thank you for supporting your team by volunteering to help move product between levels at the Bruno Mars concert, it was much appreciated!
Sig Thoss, Event Host
Sig had a lady with visual impairment in his section who asked him to get her food. Sig got a colleague to cover his section so he could help our guest. Great job, Sig!
Colin Gelinas, Security Supervisor
Thanks for switching shift with me. I know you don’t get too many of these so I thought of being the first!
Marty Rzepka, Event Security
Marty was a great help checking the guests’ tickets who came to the private party in the Rogers Lounge while I was busy attending to the wheelchair guests. A great person to work with!
Mauro Bruno, Event Host
Amazing! Helped me find two 13-year-old boys at a concert. He was very diligent, hardworking and considerate.
George Caporale, Event Security
George was proactive in checking on a girl in floor seats as she looked like she was not feeling well. She ended up getting sick and George has it cleaned-up and escorted her out. Thank you for being so caring and considerate!
Timothy Gueco, Event Housekeeper
Thank you for being very accommodating and using a mop to clean the very sticky floors in Section 324. It was very appreciated!
Patrizia Milano, Event Host
Patrizia’s kind and thoughtful demeanor made a fan’s night during the Bruno Mars concert. She personally escorted a guest with an accessibility need out of the building and provided directions throughout the night on how they could avoid the stairs. Thanks for all that you do, Patrizia!
Victor Robert, Event Housekeeper
Victor was really on his game tonight! Once doors were open at the Tom Petty concert, he came to clean the chalk off a seat as soon as I asked. Later, he came immediately to clean up a massive spill. What a great team member, Victor! Kudos!
Mike Tung, Concierge
Mike jumped in and helped an unwell guest down to Gate 16 to get a taxi. Oh, and he’s picking up a shift for a team member tomorrow too! Thanks Mike!!!
Hwan-Joo Park, Event Host
Hwan-Joo was really quick to offer to give break relief to a host that had been missed. Way to show great support for your co-worker!
Lori Isfeld, Event Host
Lauren was working in the East elevator for her entire shift (Zac Brown Band) and noticed that the host in Rogers Studio had not gone on break yet, so she covered for her! Way to show support for your co-worker, Lori!
Chw-Han Yu, Quick Service Attendant
She is the best! Such a positive energy, efficient, great with fans and working in teams. She is organized and always does her best to help others – taking her job above and beyond!
Ricky Lau, Event Host
Excellent customer service at the Zac Brown Band concert. We had a seating issue in Section 114 and he offered to resolve it very quickly. It was very much appreciated!
George Hernandez, Hospitality Supervisor
Thank you for helping another supervisor other than your own when help was needed at the Bruno Mars concert. You’re the best!
Bradley Chow, Concierge
Great customer service! He went above and beyond with his service – great job, Bradley!
Patrizia Milano, Event Host
Patrizia’s efforts in helping two guests with accessibility needs relocate to WC 311 at the Neil Diamond concert helped turn a less than desirable experience into a memorable evening. The experience made a seventy-year-old lady say that being there “made her feel young again”. Way to go, Patrizia!
Royce Nishi, Hospitality Supervisor
Royce went above and beyond for his colleagues tonight, helping the Fan Services team set-up signs throughout the arena. We couldn’t have done it without you, thank you!
Chantelle Tuck, Hospitality Supervisor
Chantelle went above and beyond for her colleagues tonight, helping the Fan Services team set-up signs throughout the arena. We couldn’t have done it without you, thank you!
Gabriela Soria, Event Host
Great job assisting at Bag Check at Gate 3 for the Ed Sheeran concert. It was very busy but you kept very calm – thank you!
Meghan Ford, Ticket Centre Representative
Meghan really went the extra mile with two of her guests at the Queen + Adam Lambert concert! Great job!
Crystal Lindstrom, Event Host
Great job assisting at Gate 3’s Bag Check and scanning tickets at the Ed Sheeran concert. Very proactive water bottle check, too!
Bradley Huynh, Quick Service Attendant
He gave me great customer service at the Ed Sheeran concert! He went out of his way to patiently assist me with my beverage purchases. His stellar demeanor and attitude are commendable!
Aidan Morris, Event Host
Aidan’s efforts in helping two guests with accessibility needs relocate to WC 311 at the Neil Diamond concert helped turn a less than desirable experience into a memorable evening. The experience made a seventy-year-old lady say that being there “made her feel young again”. Thank you for all that you do, Aidan.
Gift Card Winners:
- George Caporale, Event Security
- Patrizia Milano, Event Host
- Darryl Costales, Hospitality Supervisor
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