01 Nov October 2017 Fan Mail!
Congratulations to the October 2017 Fan Mail Recipients!
Krista Siwak, Event Security
At Gate 7 at the home-opener game, I was so impressed with how you handled your gate and the fans. Your energetic and engaging fan service was fantastic. You took the time to connect with each fan who came through your security check, making many of them laugh. Your service certainly created a great experience for our fans. I understand you only just joined the team – welcome!
Bradley Chow, Concierge
Thank you for all your help liaising with security about corral and for providing quick support to me and all guests at the home-opener. Also, thanks for your help hailing cabs at the end of the night!
Ayami Onishi, Quick Service Attendant
Ayami is an all star! It’s her fourth shift and she is easily one of the strongest runners I’ve had at Triple O’s. She is always looking ahead and aware of ways to help-out her fellow QSAs. Thank you for all your help!
Ian Christie, Bartender
He made the most out of a slow night and took initiative to organize the stand with great ideas on how to display products, Way to go, Ian!
Ron Featherstone, Event Host
Your high level of professionalism and customer service was impressive at the Tom Petty concert. It has been a long time since I’ve visited Rogers Arena and I would definitely attend again based on your attention and care.
Marino, Event Host
At the Imagine Dragons concert, a woman had broken her shoe’s heel and Sandra arranged to have it fixed (thank you Conversions!) – the guest was so happy! Great service to our guest!
Meghan Ford, Ticket Centre Representative
Thank you for having such a positive attitude and keeping the Ticket Centre vibes flowing – great work, Meghan!
Shawn Myers, Bartender
One of the most passionate bartenders I have ever worked with. He was enthusiastic throughout his shift and took initiative in making the stand look spotless. You’re amazing!
Gabriel Santa Maria, Hospitality Supervisor – Quick Service
Great customer service during The Weeknd concert and I also appreciated the help with my navigations (as well as a popcorn spill)!
Allison Colquhoun, In-Seat Server
Showed amazing team work at the home opener! As I was helping a guest to his seat, Allison took charge at the top of Section 106 and helped guests with their tickets until I came back. You are awesome and your help was much appreciated!
Tracie Sayers, Event Host
Tracie went above and beyond helping a guest with physical disabilities at the Calgary game. She went to Guest Services (Section 114) to get the more info from the Ticket Center to explain how/where to buy tickets and where the best seats would be. Best job ever!
John Wong, Event Security
John was helpful and patient with some guests who felt they spent a lot for the Lionel Richie concert. His help truly made their experience worth-it and enjoyable. You’re a star, John!
Alexandra Comis, Suite Attendant
Alex went above and beyond to help out her co-worker to keep an eye on her busy VIP suites during the home-opener. She is wonderful!
Mary Lavery, Event Host
Mary worked the Plinko Game at Kid’s Corner (Section 102) and the little Edmonton fans who didn’t want the Canucks cards, Mary bought them lemonade! Thanks for your innovative ideas and generosity!
Chris Oliver, Concierge
Chris was a superstar and used his creative skills to put together a couple of lists that we needed for the team on August 17th and 18th. Thank you so much for all that you do!
Royce Nishi, Hospitality Supervisor – Quick Service
Royce is an incredible guy. He always gives me advice on what to do next and he is an amazing teacher. Also, he’s one patient guy, totally the best supervisor. Good job, thanks Royce!
Denise Khouri, Retail Team Lead
Thank you for providing excellent customer service, finding exactly what each customer wanted and doing your best to not let any customers leave empty-handed. You rock!
John Pedersen, Event Host
When John was doing his sweep, he found a $100 bill in his section. He waited for someone to claim it but no one did so he decided to donate it to the Canucks for Kids Fund. Way to go, John!
Royce Nishi, Hospitality Supervisor – Quick Service
Royce helped repair all the equipment at Jugo Juice. A great leader and problem solver!
Samantha Pinto, Concierge
Thanks for your help and organizational skills in getting our desks all set-up and ready for the season!
Gabriel Santa Maria, Hospitality Supervisor – Quick Service
Gabriel provides such amazing, fast service with great respect to customers. Way to go, Gabriel!
PCS Concierge Team
A HUGE shout-out to the team at the Lionel Richie concert for pulling it together with 4 people (i.e. 33% of our team) short. You all made it so seamless – I am blessed to work with such a dedicated group!
Donald Kwong, Ticket Centre Assistant
Thank you for helping with prepping all the tickets for relocation and supporting the team where needed. Thank you for all of your hard work! You’re a superstar, Donald!
Andrea Kumarapillai, Concierge
Thank you for taking the initiative at the home opener to organize the shared concierge drive and create folders for the different documents and files. You’re a life-saver!
Vivian Cooper, Assistant Manager – Ticket Centre
Vivian was awesome with ensuring all balcony seats were marked and separated – it made it easy for the Ticket Centre staff to find and when issues arose, she was on top of it to resolve! Thank you for your hard work!
Jan English, Event Host
Jan gave up her break attending to a guest stuck in a washroom stall during the Golden Knights pre-season game. She ensured the guest got help and set the tone to save the guest experience. What a great play, Jan!
Spencer Samson, Retail Event Supervisor
Spencer went above and beyond to deliver a jersey to a fan in WC 101 who had ordered a Horvat jersey but did not receive it due to missed payment. He boxed it and had it delivered to the fan so nicely, way to go!
Arezou Edalat, Suite Attendant
Thank you for pitching in and helping your co-workers by taking an extra (4th) suite at the Kings of Leon concert. You always have a positive attitude!
Ace Cabebe, Quick Service Attendant
Ace is the definition of a team player. He has amazing product knowledge, positive customer service skills and trainer ability. An all-around solid QSA and a treat to have in any stand!
Allen Leung, Ticket Centre Supervisor
Thank you for being on top of everything on your first shift back in the Ticket Centre and lending a helping hand when troubleshooting was necessary during the Nickelback concert. You’re the best!
Jacqui Fenn, Concierge Team Lead
Thank you for your amazing help with scheduling/updating out forms and contact lists. We couldn’t have done it without you!
Rajvir Chana, Retail Sales Associate
She said hello to every person that came into the stand and took the time to get to know people. What a superstar!
Gift Card Winners:
- Krista Siwak, Event Security
- Sandra Marino, Event Host
- Royce Nishi, Hospitality Supervisor – Quick Service
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