01 Dec November 2017 Fan Mail!
Congratulations to the November 2017 Fan Mail Recipients!
Lori Mayne, Event Host
I appreciated the exceptional care, service and patience by Lori for a fan and his wife with a disability. Lori, you made their night, thank you for all that you do!
Glenn Lee, Premium Bartender
Glenn assisted with a service recovery on Nov. 18th when a L300 guest dropped her phone on her drink and spilled it all over the floor. He got her drink made again and I brought it up to her within a few minutes so she did not miss too much to the game. Amazing team work!
Emma Pottinger, Suite Runner
A great first shift at the Blues game! She had a birthday recognized and a special dessert made. Keep it up, Emma!
Gauguin la Rosa, Event Host
Fan Services received a call to share positive feedback about the service Gauguin provided at the game on Nov. 4th. The fan spoke to how, when Gauguin noticed him walking with a cane, he offered to assist and support them going down the stairs. Great job, Gauguin – thank you for all you do for our fans!
Mantej Sandhu, Event Security
Thank you for going above and beyond to help flag down taxis for guests at Gate 16 on October 29th. Our fans kept complimenting him, saying how kind he was and how much they appreciated him taking the time to help. We appreciate all that you do, Mantej!
Stephen Mula, Fan Experience Supervisor
A fellow staff-member was in accident on the way to work on Nov. 7th and wanted to thank Stephen for how supportive he was. He said he felt “very honored to have support of such a great team”. Way to go, Stephen!
Melanie Emlyn, Server
All three of my tables went to the buffet at the same time and Mel jumped in to help me prepare their tables. Thank you so much, Mel!
Tara Balla, Event Host
Tara provided outstanding customer service on Nov. 16th by assisting an STM with ordering, standing in line, and delivery of his food & beverage! You’re amazing!
Nook Thongngarm, Quick Service Attendant
Fans kept saying how professional Nook was while handling food complaints and she also kept a smile the whole time. Amazing job!
Catherine Strang, Event Host
Inundated with lost items and working on my out at GS 114, Catherine came behind the counter and immediately started helping me. I cannot express how grateful I was for her help which was so freely given. She was, quite simply, amazing! She recognized where she could be most useful while others never recognized the need for assistance.
Susan Curzon, Fan Experience Supervisor
Thank you for being a great listener and for always supporting your fellow staff. Sue goes out of her way to assist others and she always has her team’s back. You’re a star, Sue!
Cesar Terrientes, Event Security
Cesar took initiative to take care of our fans on Nov. 6th. He quickly replaced a hotdog that a fan dropped in front of Jugo Juice. Awesome job, Cesar!
Nigel Headley, Event Host
Outstanding hospitality Nigel, you made my visit great! Way to go, Nigel!
Stephen Mula, Fan Experience Supervisor
Steven went above and beyond to assist a guest with special needs at the end of the game on Nov. 1st. Steven not only escorted him out of the building, he assisted him in the restroom where he was having some troubles. Thank you for always being kind, considerate and patient with our fans!
Erica de Siena, Concierge
A huge thank you to Erica for jumping in on Nov. 18th to support a host shortage at Gate 16. You rock!
Kathy Maliszewski, Event Security
Thank you for delivering glasses of water to all the tunnel Hosts (twice!) during the very hot Depeche Mode concert – we greatly appreciated it! Thank you for looking out for others!
Ramsey Alfantasi, In-Seat Server
Ramsey was quick to alert me that a guest was hit by a puck so I could call first-aid. Great team work, Ramsey!
Julia Zhou, Quick Service Attendant
You did such a fantastic job at Roger Waters – actively calling over fans all night and providing fast/efficient service. Keep it up, Julia!
Natalia Latko, Club Concierge
Thank you for always being eager to help out and always with a smile. We appreciate you! Way to go, Natalia!
Kate Kutka, Server
I had two tables order wine at the same time and Kate offered to do one of the wine services for me on March 31st. It saved my night! You’re the best, Kate!
Gift Card Winners:
- Glenn Lee, Premium Bartender
- Gauguin la Rosa, Event Host
- Stephen Mula, Fan Experience Supervisor
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