09 Jan December 2017 Fan Mail!
Congratulations to the December 2017 Fan Mail Recipients!
Caileigh Kirkby, Concierge Supervisor
Firstly, welcome back from mat leave – we missed you. Thank you times 10 for being such a great team player and jumping in to cover shifts. Super appreciated!
Tara Balla, Event Host
Relocated STM on Dec. 19th with mobility issues when other avenues were unable to accommodate. Great job at service recovery, Tara!
Kathryn Miller, Event Housekeeper
2 suites were simultaneously flooding for the duration of the game. The issue couldn’t be resolved until the following day, which meant the only way to manage the water was to have someone consistently mopping up the water. That person was Katie. She did it with a smile and was very pleasant to the guests in the suite. A total superstar performance in the face of adversity.
Natalie Wardrope, Server
Thank you for providing excellent service and catering to each customer’s needs. Natalie gained such positive feedback from fans at the Carolina game.
Steve Logan, Event Host
Steve did a great job making sure that a young guest received a stick over the glass from a player when another older guest tried to take it. Way to go, Steve!
Carlene Chartrand, Event Host
So co-operative, Carlene volunteered to work a new position all night. A great team player!
Taranjot Sohal, Event Security
Taranjot was a rock for my section as we had multiple issues and he handled each one with so much professionalism. My night would have been a million times worse without him. You’re the best!
Cherry-Ann Soriano, Event Host
Great job staying with a guest’s medical incident in her Section 325 during the Jay-Z concert. You’re amazing!
Bronte Burgess, Ticket Centre Representative
She went above and beyond assisting a customer who was hearing-impaired with their ticket issues. Great work tonight, Bronte!
Philip Swanson, Event Host
Philip went above and beyond for a family with a very sick child. He bought the child a puck, scarf and foam finger with his own money!!!
Michael MacDonald, Bartender
Thank you for understanding our wine selection so well and assisting in suites and finding was the customer is looking for. What a superstar!
Kyle Harms, Concierge
Kyle was quick to coordinate a seat relocation and made the guest very happy and comfortable in his new spot. Good work, Kyle!
Kathryn Miller, Event Housekeeper
Thank you for cleaning a flood on 200 level during the St. Louis game. She did an excellent job – fast, efficient and hard-working. Way to go, Kathryn!
Karen Smith, Event Host
Thank you for always going above and beyond for the guests. Karen gives her all each and every shift, works harder than anyone I know!
Eva Zlatuskova, Event Housekeeper
Eva helped to clean and contain a multi-suite bathroom flood. She was helpful, fast, efficient and composed. A true team-mate and always with a smile!
Brittany Cawson, Ticket Centre Supervisor
Thank you for handling all Ticket Centre issues when there were no managers for the night. Great work stepping up, your positivity radiated throughout the TC!
Mike Tung, Concierge
Mike went above and beyond to make a guest’s birthday extra special during the LA game – thank you for all that you do, Mike!
Harvir Bassi, Event Security
Thank you for noticing that a guest had a 6” knife in their pocket. We were able to talk to the guest to surrender it in a calm manner. What a great team player!
Fatin Issa, Event Housekeeper
She did an excellent job cleaning the L300 washrooms – very fast, efficient and hard-working! Way to go, Fatin!
Andrew Umali, Event Host
A job well done for taking the initiative to assist his colleagues at Gate 2 at the Flyers game. Your help ensured our fans got to their seats fast as the SkyTrain was down. Thank you, Andrew!
Jordan Opao, Event Housekeeper
Jordan was incredibly helpful during the clean-up of several flooded suites. He was carrying equipment and helping his teammates clean and contain the mess. He literally ran to bring a bucket! Way to go, Jordan!
Gabriel Santa Maria, Quick Service Supervisor
He helped me with my seat location, very good service!!!
James Ellis, Beer Server
James went above and beyond to make a young boy and his family’s first game memorable by escorting them to Guest Services and personally walking them to their seats. Well done, James!
Roselyn Panganiban, Event Housekeeper
Did an awesome job looking after a huge flood of several suites on L200. She was composed, efficient, fast and always with a smile.
Junho Lee, Event Housekeeper
Big kudos for cleaning the flood and working hard, fast and efficient. Thank you and keep up the great work!
Alex Maxted, Suite Runner
Alex is a runner superstar. He goes above and beyond every shift. I’ve never had so many attendants thrilled about a runner, he rocks!!!
Nancy Bacon, Concierge
Nancy did an excellent job on just her 7th shift with us. Standing her ground while being polite and professional with an intoxicated, challenging guest in Club 500. Great job!
Charles Limchareon, Event Housekeeper
Charles was so helpful when I asked him if he could get me cleaning supplies to assist with a guest that had food spilled on his coat. Charles was working in a different section and went above and beyond to help. Great play, Charles!
Jordan de Luca, Ticket Centre Supervisor
Thank you for holding down the Ticket Centre when there were no managers for the Predators game. Great job stepping up and making sure everything ran smoothly!
Gift Card Winners:
- Kathryn Miller, Event Housekeeper
- Philip Swanson, Event Host
- Charles Limchareon, Event Housekeeper
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