04 Apr March 2018 Fan Mail
Congratulations to the March 2018 Fan Mail recipients!
Ned Manella, Event Host
Ned is always so happy and smiley and always has a joke ready for you. At a recent game Ned was doing breaks and I was late getting back to my tunnel to allow him to relieve the next host. Might not seem like much but he was very understanding and accommodating. Way to go, Ned!
Brendan Doiron, Daytime Retail Team Lead
Brendan was very helpful when a fan was shopping for posters for her grandchildren. The fan appreciated how Brendan took an interest in what I was looking for and made it happen! Way to go, Brendan!
Danny Kung, Event Security
Danny brings an awesome attitude to every game at Gate 6 – he takes time to thank and welcome every fan. Danny has regulars that come to see him because he’s so kind to everyone. We love working with Danny!
John Pedersen, Event Host
John is always a great host! He is attentive and knowledgeable, always going above the extra step to help. During Neil Diamond (wheelchair section) he made sure that my wife and I plus the others in that sections were okay throughout the night. Awesome job, John!
Tracy Ghirardi, Concierge Team Lead
Tracy is always such a strong leader, checking in with her staff to assist and build confidence to help make a cohesive, fun, informed and welcoming team to our guests. Thank you for all that you do, Tracy!
Jim Mayhew, Event Host
He is always friendly to both our staff and guests. Jim can be counted on to bring his good nature and smile to every event!
Solomon Oldham, Retail Sales Associate
He set himself goals to reach for his sales and he beat them. Soloman is always working hard and trying to improve, along with being great with customers. Amazing job, keep it up!
Taranjot Sohal, Event Security
At Gate 2, Taranjot took the initiative to prop open a door which did not want to say open. He found a piece of cardboard and created a wedge. Great job, Taranjot!
Lynda Chalmers, Event Host
We were short-staffed tonight and I did not have a person for break coverage. Lynda had her list of breaks to do and said she would cover the extra breaks. Thank you for being a team player and helping-out!
Norman Ells, Fan Experience Supervisor
My boyfriend and I had an unforgettable night at the Canucks vs. Sharks game in big part because of Norm. My boyfriend is the Joe Thornton doppelganger and when I was desperately looking for anything to make a sign with, Norm was warm, funny and went out of his way to help me out. He got me to the Kid’s Zone so I could get the sign made and ended up having a hilarious night neither of us will ever forget. Norm was just the best!
Terry Dooley, Event Host
Terry was such a pleasure to talk to when we were waiting to get back to our seats. You have hired an amazing and helpful staff who give excellent customer service. Thank you for making my experiences at Rogers Arena so enjoyable. Way to go, Terry!
Joseph Simard, Event Security
Thank you for helping at Gate 3 with a new host that needed assistance. We appreciate your patience and kindness towards new members of our team. Well done, Joseph!
Dhaman Gosal, Suite Runner
During the Lorde concert, Dhaman recognized a guest who was needing a quiet area to process recent upsetting news. Dhaman stayed with the guest and listened to her, and at the end of the show reunited her with her boyfriend. Thank you Dhaman for going above and beyond, your compassion and kindness was felt by everyone.
Chris Oliver, Concierge
During the Avalanche game, Chris turned a fan’s night around by providing them with scarves and pin after they had a sour experience with some other irresponsible fans in their section. Great play, Chris!
Susan Curzon, Fan Experience Supervisor
We were greeted by the lovely Sue at our seats and she made us all, particularly the birthday boy Max, feel so special and fussed over us throughout the night. Thank you so much, Sue!
Nigel Headley, Event Host
Nigel went above and beyond for a fan to assist in preventing them from having a diabetic episode. So awesome, friendly and very entertaining to talk to. Cheerful, funny and helpful no matter what you need. Thank you for making my experience at Rogers Arena so enjoyable!
Catherine Strang, Event Host
Katherine is so amazing, getting the crowd excited and having great energy at the Coyotes game. Singing, dancing and making our experience so enjoyable! Thank you so much!
Bill Sandhu, Fan Experience Supervisor
Bill is such a warm and friendly person, who is also a joy to be around! He makes everyone feel welcome and invited, whether they are a guest or a staff-member. Thank you for being so amazing!
Mort Broverman, Event Host
Mort always brings his welcoming personality to each position he has. Our guests are always lucky to have him as their host. Keep up the amazing work, Mort!
Gift Card Winners:
- Solomon Oldham, Retail Sales Associate
- Norman Ells, Fan Experience Supervisor
- Dhaman Gosal, Suite Runner
