01 Jun May 2018 Fan Mail
Congratulations to the May 2018 Fan Mail recipients!
Ned Mannella, Event Host
I was concerned attending the P!NK concert because my daughter is in a wheelchair and has limited mobility. Ned met us inside Gate 16 with a huge smile and friendly attitude, helping us get to our seats and checking in on us. I was so worried we would not be able to get to our seats but he whisked my daughter down the elevator to our seats. Before the concert ended, he arrived with the wheelchair and got us out before the crowds began. What a considerate, friendly gentleman that certainly made Chrissy’s concert a night she will never forget. We deeply appreciated Ned and all that he did for us – what a valuable asset to your team!
Piccolo Ocampo, Ticket Centre Representative
Thank you for being such a solid performer and team player, along with assisting in various tasks outside of your regular responsibilities. Awesome attitude as well! Way to go, Piccolo!
John Pedersen, Event Host
John recognized the need for fan recovery at the second Shania Twain concert. He responded quickly and appropriately, so the fan was satisfied and enjoyed the rest of their evening. Great play, John!
Rebecca Elgood, Ticket Centre Representative
Thank you for taking initiative at the first Shania Twain show and being proactive in the relocation process. You are truly such a valuable member of our team. Awesome job, Rebecca!
Patti Matwiv, Fan Experience Supervisor
Patti did an incredible job recovering a fan’s experience at the Khalid concert. The family was having a hard time due to the smoke in the building and Patti brought them out for fresh air, upgraded the mom to WC117 and gave her kids two wristbands for the Floor. The family was minutes away from leaving but ended up having the time of their life, thanks to Patti. You are amazing, Patti! Thank you for all that you do!
Jessica Lim, Ticket Centre Representative
Thank you for your help in the seat relocation process for the first Shania Twain show – you did a fantastic job! Way to go, Jessica!
Louise Larochelle, Event Host
My wife and I attended Paul Simon, visiting from Edmonton, and we weren’t even sure if we were going to make it since my wife had had emergency appendix surgery the day prior. With seats in Row 4, we talked to the lovely Louise who was amazingly accommodating in telling my wife that she could go down the few stairs and use a washroom on the floor level, which was a great help as going up the stairs would have been too much for her. After the show, Louise helped us get a wheelchair, showed us to the elevator and then to an exit for taxis. Not only her but all your staff were very friendly and understanding of our situation, and for that I think you all deserve a big round of applause. Thank you so much for making our evening a memorable one and all the help.
Gift Card Winners:
- Louise Larochelle, Event Host
- Ned Mannella, Event Host
- Patti Matwiv, Fan Experience Supervisor
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