HEALTH & SAFETY

HEALTH & SAFETY POLICY

Canucks Sports & Entertainment is committed to providing a healthy and safe environment for all employees and fans of Rogers Arena.

 

MANAGEMENT & SUPERVISORS RESPONSIBILITES

Management shall be responsible for establishing the Health & Safety Policy and implementing the Health & Safety Program. Management will also be responsible for ensuring that employees receive adequate supervision and training. During operations and events, Managers and Supervisors shall be responsible for the following:

  • Provide staff with general and specific health & safety training;
  • Ensure compliance with the Workers Compensation Act, WorkSafeBC
  • Occupational Health & Safety Regulation and all other applicable acts, regulations and standards
  • Report all serious accidents, injuries and incidents to WorkSafeBC
  • Support the Operations & Events Joint Occupational Health & Safety Committees
  • Conduct regular inspections in all areas of the facility and create prioritized action lists for areas requiring attention
  • Investigate all workplace incidents and near-misses that had the potential to cause serious injury and/or property damage;
  • Implement effective hierarchical controls to reduce worker risk
  • Supervise and appropriately administer discipline to employees who fail to work in a safe and healthy manner
  • Provide appropriate Personal Protective Equipment (PPE) to all employees who require it; and continually review safety incident statistics and assess the effectiveness of the Health & Safety Program at management meetings.

 

EMPLOYEE RESPONSIBILITIES

All employees shall be responsible for reducing risk and taking reasonable care to protect themselves, and other employees, as well as following the instruction of Managers & Supervisors, and safe work procedures. In addition to this general responsibility, employees shall be responsible for the following:

  • Comply with the Workers Compensation Act, WorkSafeBC Occupational Health & Safety Regulation, and company created Health & Safety policies & safe work procedures
  • Report all hazards, near-misses and safety incidents to a Manager or Supervisor and through the Safety Incident and Near-Miss Report, this is available through ABI, your Supervisor or at Gate 9 security;
  • Refuse to perform any job task that is deemed unsafe;
  • Report all work-related injuries to First Aid and a Manager or Supervisor, regardless of severity, and complete the Safety Incident & Near-Miss Report; and
  • Use and care for any equipment, tools, machinery and personal protective equipment (PPE) as per the Manufacturer’s instruction and only if trained.

 

ADDITIONAL HEALTH & SAFETY INFORMATION

All employees are able to access additional Health & Safety information on ABI, under “MY PDFs” or on Home Ice (if you have access). Available on ABI is the Health & Safety Policy, Joint Occupational Health & Safety Committee (JOHSC) meeting minutes and the Safety Incident & NearMiss Report (online reporting tool for safety hazards, injuries, incidents & near-misses).

 

GENERAL HEALTH & SAFETY

While working at Rogers Arena it is mandatory to follow these general safety requirements:

  • Be aware of emergency response procedures and your closest safe emergency exit at your deployed work area.
  • THINK BEFORE YOU LIFT! Use proper lifting techniques, Bend your knees and squat down; do not bend at your waist; grip firmly with both hands and hold the object as close to your body as possible.
  • Lift smoothly and slowly with your legs to keep the natural curve in your lower back; and pivot with your feet—do not twist your back.
  • Use caution when approaching doors and corners and when using stairways.
  • Keep exits, areas of refuge, aisles and designated lanes clear at all times; do not block, lock or chain an emergency exit!
  • Keep trash, debris, water and breakage/spills off the floor. Be ALERT and AWARE – if you see a spill that could harm a fan or employee, please protect the spill with a wet floor sign and contact Dispatch or your Supervisor for help.
  • Horseplay or practical jokes will not be tolerated as they contribute to accidents.
  • Possession, consumption or being under the influence of any alcoholic beverage on company premises during working hours is prohibited.
  • Possession or use of any illegal drug is forbidden while working.
  • Smoking must be at least six metres away from the building – at the designated area across the street from Gate 9.

 

FIRST AID DURING AN EVENT

During an event, St. John Ambulance is here to perform first aid.
First Aid Room Location
NW corner of 100 level @ section 104
NW corner of 300 level @ section 306
To Summon First Aid
Radio or phone Dispatch – check your briefing sheet
Call Base Building Security at x7500 or 604.899.7500 Emergency call x2000 from an internal phone.

 

FIRST AID AT NON EVENT TIMES

Base Building Security has a level 2 first aid attendant here at all times.
First Aid Room Location
SW corner of 000 level @ Gate 9 Control Room
To Summon First Aid
Call Base Building Security at x7500 or 604.899.7500 Emergency call x2000 from an internal phone.

 

THE HEALTH AND SAFETY PROGRAM AT ROGERS ARENA CONSISTS OF THREE KEY AREAS:

  • Awareness – Train all Event Staff team members regarding procedures, methods and equipment required to safely perform their tasks.
  • Prevention – Minimize, isolate and/or eliminate hazards in the workplace.
  • Response – Educate and train all Event Staff team members on appropriate emergency response methods.

 

JOINT OCCUPATIONAL HEALTH & SAFETY COMMITTEE (JOHSC)

Rogers Arena has two Joint Occupational Health & Safety Committees: Events JOHSC and Operations (JOHSC). Both meet monthly to discuss issues directly related to the health and safety of the workplace environment. The JOHSC consists of both employer and employee representatives. If you have a Health & Safety concern, please complete a Safety Incident & Near-Miss Report, these reports are available through ABI, your Supervisor or Manager as well as outside of the Gate 9 Control Room. You are also able to speak to one of the committee representatives (your Supervisor or Manager can identify representatives to you). Health & Safety committee members and meeting minutes can be found on the bulletin boards located in the back of house sign-in areas or online on ABI.

 

WORKSAFE BC

WorkSafeBC is the workplace health & safety regulatory agency for the province of British Columbia. Their primary goal is to prevent occupational injuries and illnesses, by creating and maintaining safe and healthy workplaces. Any WorkSafeBC order(s) or inspection(s) will also be posted on the Health & Safety bulletin board located in the back of house area just inside the Gate 9 entrance and on the hospitality ramp.

If you require clarification on specific regulations or information contained in the act, please reference the legislation section on the website: worksafebc.com.

 

REPORTING

It is everyone’s responsibility to identify and report unsafe conditions and tasks. For all hazards, near-misses and safety incidents, inform your Supervisor or Manager and complete a Safety Incident & Near-Miss Report. These forms are available on ABI, at Gate 9 Security or through your Manager or Supervisor.

If the hazard requires immediate attention, contact your Supervisor or Manager immediately and follow these steps:

  • Inform fellow team members of the hazard and isolate the hazard using physical barriers.
  • Contact your Supervisor or Manager and wait for him/her to arrive at the scene.
  • Discuss possible solutions or controls for the hazard with your Supervisor or Manager.
  • Implement controls to mitigate risks; and report to Health & Safety by completing a Safety Incident & Near-Miss Report.

 

REFUSAL OF UNSAFE WORK

No person shall work or use equipment or tools where that person believes doing so would create an undue hazard to the safety or health of any person.

Where a person refuses to work or use equipment or tools that are unsafe, that person must immediately report the unsafe actions or conditions to a Supervisor or Manager. The Supervisor or Manager receiving the report must investigate the matter and ensure that the unsafe action or condition is immediately corrected or, if in his/her opinion the work is safe, shall inform the person who is refusing the work of their decision.

Where a person continues to refuse unsafe work or use equipment or tools, the Supervisor or Manager must investigate the matter with the Health & Safety Assistant Manager and a JOHSC representative or shop steward of the union representing the worker. These persons must ensure that the unsafe action or condition is immediately corrected or, if the work is safe in their opinion, inform the person refusing the work of their decision.

Where a person still continues to refuse to work or use equipment or tools, the Supervisor or Manager, must contact WorkSafeBC. An inspector will investigate the matter and make a final decision on whether or not the work practice is safe. No worker shall be subject to disciplinary action where this safety rule has been followed.

Temporary assignment to alternative work at no loss in pay to the worker, until this matter is resolved, is not considered disciplinary action.

 

FAN OR STAFF INJURY

Using any internal phone, call extension 7500 (non-emergency) or 2000 (emergency) or 604.899.7500 from an external line, alternatively you could radio or call Dispatch from an internal phone (see briefing sheet). When making a call to report an injury it is important to clearly communicate the following:

If the call is a code blue (unconscious, has chest pain or serious injury or condition), then state this immediately:

  • Your exact location; and nature of injury, amount of person(s) requiring first aid and any other questions the dispatcher or Emergency Response Agencies may ask of you.
  • Remain at the scene, comfort the patient and assure them that treatment will begin soon, and assist in crowd control at the scene until the attendants arrive.

 

Once the first aid attendants arrive, return to your deployed position immediately unless you are:

  • Asked by the attendant or Rogers Arena Management to stay and help with crowd control.
  • Communicating crucial information about the patient to the attendant(s).
  • Requested to stay by the patient.

If the injury is not serious and the patient is able to walk, you may choose to walk the patient to one of the first aid rooms. If the injury is to a worker, then additional communication must be made to the worker’s Supervisor or Manager and a Safety Incident & Near-Miss Report must be completed.

 

VIOLENCE PREVENTION PROGRAM

At Canucks Sports & Entertainment, we value the health & safety of our employees, and are committed to providing the time and resources necessary to enable them to work in a safe and healthy environment. Violence in the workplace is recognized as an occupational hazard at Rogers Arena. This hazard is to be addressed by the occupational health and safety program following the same procedures required by the Occupational Health & Safety Acts & Regulation to address other workplace hazards.

Every effort has been made to identify the sources of such action and procedures have been developed to eliminate or minimize the risks to staff. Canucks Sports & Entertainment will ensure that all staff members are aware of the hazards and are trained in the appropriate actions to take for the prevention and protection from acts or threats of violence.

Employees must be aware that this program has been implemented for their protection. It is important that all employees understand and are aware of:

  • Means for recognition of the potential for violence;
  • Procedures, policies and work environment arrangements which have been developed to minimize or effectively control the risk to workers from violence; appropriate response to incidents of violence, including how to obtain assistance; and procedures for reporting, investigating and documenting incidents of violence.

Note: Bullying & Harassment is covered under the Respectful Workplace Policy Violence, is defined by WorkSafeBC as the attempted or actual exercise by a person, other than a worker, of any physical force so as to cause injury to a worker, and includes any threatening statement or behavior which gives a worker reasonable cause to believe that he or she is at risk of injury.
Examples:

  • Threatening behaviour – shaking fists in front of or pushing a worker;
  • Verbal or written threats – any expression of intent to inflict physical force that could cause physical injury, or involving body language or behaviours that leave little doubt in the mind of the recipient that the perpetrator intends to cause physical injury;
  • Physical attacks – hitting, shoving, pushing, kicking, biting, pinching or inciting an animal to attack, this would include an attempt that did not make contact; and
  • Threats against family – a threat against a worker’s family that’s the result of the worker’s employment is considered a threat against the worker for purposes of this Program.

 

HOW TO REPORT VIOLENCE IN THE WORKPLACE

Whenever a person observes what appears to be an incident or act of violence, he or she must report it as soon as possible to a Supervisor or Manager.

To obtain assistance from security call 7500 (non-emergency) or 2000 (emergency) and provide details on the situation. Gate 9 security will dispatch someone to attend to help and control the situation. If the situation escalates, the employees must leave the area and contact 2000 from an internal phone and request Control Centre to transfer you to 911 for Police Assistance.

Reports of violence should also be in made in writing by completing the Safety Incident & Near-Miss Report available through your Supervisor or Manager, at Gate 9 control room or online (ABI). Submit these forms to Health & Safety (instructions for submission are on the form).

The incident will investigated to ensure that any necessary corrective action is taken without delay. Incidents will be investigated by at least two of the below:

  • Employee involved;
  • Supervisor or Manager of Employee.
  • Assistant Manager, Health & Safety.
  • Manager, Security, Safety & Alcohol Compliance and JOHSC member

Incident summaries (not including identifying information) will be discussed at the next JOHSC meeting and management meetings. Canucks Sports & Entertainment will ensure that a worker reporting an injury or adverse symptom as a result of an incident of violence is advised to consult a physician for treatment or referral. This includes ongoing support, as well as practical and legal advice, is available to all staff.

 

SUSPICIOUS NOTES OR PACKAGES FOUND IN THE BUILDING

  • Notify Base Building Security immediately from an internal phone at extension 7500 (non-emergency) or 2000 (emergency).
  • Provide a description of the package, location, suspicious persons nearby, etc.
  • Do not touch the package and save all materials, including the envelope or container.
  • The Duty Manager will arrive with the VPD Sergeant on duty to decide on further action.

 

LOADING BAY AND FORKLIFT AWARENESS

Mobile Equipment is an essential tool in the Conversions, Warehouse and Shipping/Receiving departments. As well as being necessary, it is also one of the more potentially dangerous tools used by our employees. There are six forklifts operating around the ice surface (when covered) and back of house areas at any given time. All forklift operators are trained and certified to operate the machinery and are fully aware of the fact that pedestrians have the right of way. It is still very important that pedestrians be aware of the location of forklifts when working or traveling in the previously described areas.

All staff in all areas of the loading bay must be wearing Personal Protective Equipment (PPE) at all times. The PPE required is a reflective vest (supplied by your Manager or Supervisor) and steel toes (slip-ons available in the green baskets at either entrance). If you do not require loading bay access or do not have PPE, use the alternative routes depending on whether it is an event day or not.

 

LOADING BAY ACCESS – EVENT DAYS

All event staff should enter and exit L100 to L500 by their respective change room, i.e. Hospitality to use the North stairs and all other Event staff to use the South stairs.

Event staff should not enter the loading bay at any time, unless it is specifically instructed by their Manager or Supervisor and they have the required Personal Protective Equipment (PPE), reflective vest and steel toes. *** The only exception to this policy is if you are required to be in the loading bay on Hockey Game Days between 3 pm to 11 pm, PPE requirements are exempt at this time only.*** For concerts, staff will be required to show their working pass to have access to this back of house area.

 

HEARING PROTECTION

Disposable earplugs for staff are available from the wardrobe room. Guest earplugs can be obtained from the Guest Service Centres during events.

 

BLOOD AND BODY FLUID CONTACT PRECAUTIONS

All persons must use disposable gloves whenever contact with blood or other body fluids is anticipated. Discard gloves after each use. If sharps/ syringes are found by staff, they are not to handle them under any circumstances and should call Base Building Security at extension 7500 so that the hazard is removed safely. Receptacles and sharps containers are located in all First Aid rooms and in the Control Centre.

 

CONTROLLED PRODUCTS – WHMIS & SDS

If you work with controlled products you are required to be trained in the Workplace Hazardous Materials Information System (WHMIS) by Canucks Sports & Entertainment, if you do not have WHMIS training contact your Manager or Supervisor. Safety Data Sheets (SDS) are available through your supervisor and online with the following: username: CANUCK1 password: 12345 www.canucks.com/safetydatasheets

If you do not have access to a computer, you are able to request the Safety Data Sheet from your Manager or Supervisor.

 

EMERGENCY RESPONSE PLAN

It is important to recognize your abilities and the following standard response goals when handling an emergency situation:
Protect the safety & health of all responders, including yourself
Save lives
Reduce suffering
Protect public health
Protect critical infrastructure
Protect property
Protect the environment
Reduce economic & social losses

In addition to the above standard response goals:

  • Perform your predetermined emergency role
  • Record & document all incidents as per the Emergency Response Plan
  • Do not disturb the scene until authorized
  • Do not respond to media inquiries unless authorized to do so

 

EMERGENCY COMMUNICATION

If you encounter an emergency, you will need to obtain access to one of the following methods for contacting the Control Centre.
1. Internal Phone at x2000
2. Radio for Dispatch or Control Centre
3. Call 604.899.7500
4.Elevator Intercom
5. Panic & Distress Buttons

Precautions must be taken to not alarm fans in the building and to use discretion until the evacuation alarm and announcement has been activated.

Once you have made contact, the following crucial information must be relayed as quickly and clearly as possible:

  • Your name and job title
  • Type of Emergency
  • Location of Emergency (level, section)
  • Number, location, and condition of any injured
  • Any other information they ask of you

 

EVACUATION PROCEDURES

In the event of a serious accident, threat or catastrophe, the evacuation of the arena may become necessary. The Emergency Response Plan details evacuation procedures for Event Mode. During events, the Duty Manager will assume the role of Emergency Response Director (ERD). In consultation with Emergency Response Agencies, the ERD will make the decision to order an evacuation of the arena. Your specific evacuation location is listed on your event deployment. Please note this when you sign in for your shift.

 

ASSEMBLY AREAS

After the arena is evacuated, it is imperative that staff assemble at the assembly area to perform a head count to ensure that all staff have exited the building safely. All staff are to assemble at Andy Livingston Park (NE of the arena at the corner of Expo and Carrall). If you are unfamiliar where this is, ask your Supervisor or Manager for clarification.

 

RADIO ANNOUNCEMENT

In the event an arena evacuation is required, staff will first be informed via radio – this is applicable only to those wearing a radio, such as Security, Supervisors and Managers.

 

PA ANNOUNCEMENT

Following the radio announcement, the following announcement is made over the public address (PA) system for all other staff: “May I have your attention please? May I have your attention please? Paging Mr. George Greenthumb. Paging Mr. George Greenthumb. Please report to the Guest Services Centre on L300. Mr. George Greenthumb, please report to the Guest Services Centre on L300.”

When an evacuation is authorized to commence by the Duty Manager, the following general announcement is broadcasted over the arena PA:

“Attention all fans, Attention all fans. Due to unforeseen circumstances, it is necessary to immediately evacuate the entire arena. I repeat it is necessary to immediately evacuate the arena. Please calmly proceed to the concourse, or suite hallways where arena personnel will direct you to the nearest safe exit. Please keep your ticket stub as it will be your receipt for re-entry.”

** Note: In the event an evacuation is required due to a fire emergency, a pre-evacuation announcement may not be made via the arena PA system. The activation of the fire bells will always signal an arena evacuation.

Upon the PA announcement to fans of an arena evacuation, commence evacuation of your designated area. If applicable, control any hazards and secure your location.

If you play a role in the Emergency Response Plan:

  • Direct fans with disabilities to areas of refuge when safe to do so. Inform your Supervisor or Manager of any fans in these areas.
  • Remain in the vicinity of your emergency station until the area is clear.
  • Sweep your designated area for fans left behind (this will be outlined in your position’s SOP and deployment sheet).
  • Proceed to the Assembly Area and report to your Supervisor upon arrival.
  • Stand by for further instructions.

 

FIRE

  • In the event of a fire pull the nearest red pull station and notify the Control Centre or Dispatch immediately by:
  • Calling Base Building Security at extension 7500 or 2000 on an internal phone or at 604.899.7500 on an external line.
  • Use a local to contact dispatch – see event briefing sheet
  • Radio to Dispatch or Control Centre.
  • Use elevator phones or panic buttons in parkade for direct communication.

If the fire is small, contained and you feel comfortable using a portable fire extinguisher (PFE), pull the nearest red pull station and attempt to extinguish the fire. PFEs are available throughout the public concourse and in other locations throughout the building.

If the fire is too large to be extinguished, remove yourself from the immediate area, pull the nearest red pull station and contact the Control Centre or Dispatch by the communication methods outlined above. Remain in a safe area and wait for further instruction from the Duty Manager via radio or PA system.

 

EARTHQUAKE

Rogers Arena is an extremely stable facility and is probably one of the best places that you could be if an earthquake were to occur in the Greater Vancouver Area. It is for this reason that evacuation would not likely be initiated in the event of an earthquake. The only way an evacuation will be ordered, is if the earthquake(s), and aftershocks have ceased, and another dangerous condition exists as a direct result of damage from the earthquake. Fire, power failure and a severe ammonia leak are scenarios which could arise from earthquake damage and necessitate an evacuation of Rogers Arena.

All staff and fans should take immediate cover under benches, tables, desks, or other objects that will offer protection against flying glass or debris. Keep away from windows to avoid flying glass. Do not stand under light fixtures or near shelving or stock.

 

AMMONIA LEAK

Ammonia is the primary chemical used in the refrigeration process of the ice at Rogers Arena. This chemical is found in large quantities inside Rogers Arena and there are many safety controls in place to significantly lower the risk ammonia exposure to our staff and fans. Any ammonia odor detected by an employee should be reported to the Control Centre immediately at extension 7500 or 2000 or 604.899.7500.

If an ammonia leak does indeed exist, the Duty Manager in conjunction with the Engineering Manager will make the decision as to whether an evacuation is required. If an evacuation is ordered, the Emergency Response Plan will be activated. There will be a strong emphasis that fans and staff do not go down to the parking levels.

 

CIVIL DISTURBANCE

A civil disturbance may occur for a variety of reasons, including event cancellation, lack of tickets or social demonstrations. The safety of our staff is of the utmost importance during a civil disturbance, so the goal is not only to handle the situation but to keep it from escalating. The Vancouver Police Department (VPD) is present at most events and will be responsible for the handling of situations. If VPD reinforcements are required, they will be contacted.

The VPD may require assistance from our event security staff, but this assistance will take place from a safe distance. In an effort to isolate the disturbance(s), our security may be placed at strategic points to deter further fans from getting involved in the disturbance and asking people to return to their seats or move towards exits and off the property.

 

MISSING PERSON

Any incident of a missing person should be taken seriously. Communication and active participation is key to awareness. Care and concern should be conveyed to the reporting person. Always remember to check:

  • Washrooms
  • Canucks Team Store
  • Parkade
  • Gate entrances
  • Player greeting or waiting areas

If a fan reports a missing person to you, immediately escort that person to the closest Guest Services Centre. Assist in recording information and ensure that a missing person’s form is completed by the host at the Guest Services Centre.

 

LOSS OF POWER

Very infrequently, arena power may be lost due to the following reasons:

  • Emergency at another location on the same grid
  • Excessive demand on the electrical system
  • Equipment failure
  • Transmission Problems
  • Acts of Nature/Inclement Weather

Generally, power loss is considered a very temporary situation and seldom requires evacuation. Once the power is cut off, the emergency lighting will turn on (there may be a slight delay), and will supply power to the following:

  • Minimum lighting levels for emergency exit
  • Emergency Communications
  • Fire alarm and detection systems
  • Smoke control and smoke venting systems
  • Operation of one elevator at a time in each bank of elevators
  • Security System and swipe card readers

Note: In the event of a power failure, elevators may stop mid–floor. Emergency power will automatically be supplied to move the elevators to the recall level (Level 000) and open the doors, but only to one elevator in each bank at a time. The other elevators will remain stopped until the first elevators arrive at their destination.