Payroll

Payroll FAQ

Staff Services process all payroll manually. Please allow at least 72 hours before inquiring about your hours. Note that you MUST clock in/out for your shift in order to be paid properly.


Pay Day
All part time employees are paid Bi-weekly on Friday. Click here for the payroll schedule.
For example: All shifts worked between Sunday April 30th 2023 to Saturday May 13th 2023 will be paid on Friday May 19th 2023.

Stat Pay Eligibility
• Union: You are eligible to receive stat pay (even if you have not worked the day of stat holiday), if you have worked 7 out of the previous 30 days.
• Non-Union: You are eligible to receive pay (even if you have not worked the day of stat holiday), if you have worked 15 out of the previous 30 days.

Stat Pay missing on Time Report in ABI
Stat pay is manually processed on the Monday of the week you are paid. You will not be able to see this in your time report in ABI prior to this date. You will not be able to see your Stat Worked Rate (1.5x) on ABI, please review your paystub in UKG for all up to date information.

Pay does not reflect earnings from ABI
ABI shows a time report of your worked hours only, it does not include any updated Stat Worked Rate, Taxes and other Earnings and Deductions that will impact the final pay, which is why you see a difference. Please view your pay statement in UKG so you can understand the difference between the time report and what you were actually paid for.

Probation Rate (Union only)
You will be paid your probationary rate for your first 20 actual shifts (not including any training or shadow shifts). We process probation on the Monday before your payday, and update any shifts within the current pay period at this time. You will see the updated rate, on your paystub in UKG.
Please note, for hospitality positions with a minimum wage rate, you will be paid this rate through the probation period and will not receive an increase once passing probation.

Vacation Pay
All vacation pay is paid out on each paycheck. You can review all details on your paystub in UKG.

Tips (Premium Hospitality)
Please reach out to your direct managers for any cash tip inquiries. All other tips will be paid on your paycheck.

Taxes
All tax information is submitted during the onboarding process. To update any information please fill out the both Forms TD1 BC and TD1 FED and submit to staffservices@canucks.com. Forms can also be found on the Canada Revenue Services website.
T4’s will be available in February and we will notify you once they are ready to be downloaded.

ROE
ROE’s can be processed as per employee request. These can be processed every 2 weeks after the Monday of our payroll deadline. They will be submitted to Services Canada directly within a week of being processed. Please reach out to staffservices@canucks.com.
If you have scheduled shifts, ROEs will only be submitted upon request.