Uniforms

UNIFORM SAMPLES

Appearance Standards (Event Staff)

The personal appearance of our employees is a very important aspect of the image of Canucks Sports & Entertainment. We want to ensure every representation of our brand is professional and thoughtful. At the same time, we want to build a Company where a level of self-expression, empowerment and inclusion are accepted.

Therefore, to ensure that we maintain a consistent and professional look, all employees are required to meet minimum appearance standards identified below.

HAIR

Hair must be kept neat, clean and styled in a professional manner. Hair colour is permitted, however it should be permanent or semi-permanent. Facial hair must be neatly trimmed. Managers reserve the right to restrict extreme hair colouring, particularly in premium locations.

MAKE-UP

Make-up must be subtle and natural in appearance.

TATTOOS

Conservative, visible tattoos are allowed but not on your face or throat. Treat tattoos the same way you treat speech in the workplace. You cannot swear, make hateful comments or inappropriate jokes at work, and neither can your tattoos. Managers reserve the right to request any extreme or inappropriate tattoos be covered.

JEWELERY

Jewelry should be kept conservative, professional and to a minimum, with no extreme visible body piercings. Earrings should be small to moderately sized. A small nose stud or ring is allowed.

PERSONAL HYGIENE

Employees must maintain the highest standard of personal hygiene. The use of strong, heavy scents and fragrances is not permitted.

FINGERNAILS

If working with food, nail polish is not allowed, or gloves must be worn, as it can chip off and fall into food being served.

FOOTWEAR

Employees will wear their own footwear; solid black with a flat sole, with no prominent logos/writing. No open toed shoes or ballet flats. Employees working on the Concourse may wear all black running shoes (must have black soles and laces and worn with black socks). Employees working front of house in Premium locations, must wear black, polish-able dress shoes (no running shoes). Socks must be black. Some positions may require employees to wear their own safety shoes.

WORK ATTIRE

Clothing should be clean, in good condition, appropriate in length and fit, wrinkle and lint free and not torn or frayed. All employees must arrive to their assigned work area, ready to work in full uniform.

PANTS

Employees who are required to provide their own pants should wear black, straight leg dress pants or slacks. Employees are not permitted to wear cargo pants, ankle length pants, tights/yoga/sweat pants or jeans.

NAME TAGS

Employees issued a name tag must wear it at all times while at work. The name tag should be clearly visible and worn evenly on the chest opposite the logo.

** Management reserves the right to make exceptions or accommodations to these standards where appropriate. Employees should obtain prior approval should they be uncertain if a standard has been met. These standards may be amended from time to time at the sole discretion of the employer.

Uniform

It is your responsibility to come to work with your uniform. If you arrive to work without your uniform pieces, your services may not be required.

SHIRT – assigned uniform shirt should be should be clean, in good condition, appropriate in length and fit, wrinkle and lint free and not torn or frayed. Only the top button on the outer shirt may be undone. Shirts to be tucked into pants. Dress shirts should be pressed and sleeves unrolled.
PANTS – employees must wear their own pants; pressed straight legged full length black dress pants only. Ankles should not be showing. If pants have belt loops you must wear a black belt. No jeans, denim, yoga, or cargo pants. For Culinary, black chef pants are provided.
JACKET – should be neat, clean and wrinkle-free. Blazers should be pressed.
VEST – should be neat, clean and wrinkle-free.
SUIT – should be neat, clean, in good condition, wrinkle and lint free and not torn or frayed.
HAT (Quick Service Attendant only) – should be clean and in good condition.
APRON – black or white depending on work assignment. Neat, clean, pressed, Canucks apron, tied at the waist.
UNDERSHIRTS, SOCKS & UNDERGARMENTS – undershirts and socks must be black and/or match core colour of uniform. Undergarments should not be visible.
FOOTWEAR – employees will wear their own footwear; solid black with a flat sole, with no prominent logos/writing. No open toed shoes or ballet flats. Employees working on the Concourse may wear all black running shoes (must have black soles and laces and worn with black socks). Employees working front of house in Premium locations, must wear black, polish-able dress shoes (no running shoes). Socks must be black. Some positions may require employees to wear their own safety shoes.

NAME BADGES AND PINS

We are a “first name” organization. Name badges are part of the uniform and play an important role in our delivery of fan service. All team members have been issued a name badge, which must be worn in an upright, readable position on the side opposite to the Canucks logo and above the uniform pocket or approximately five inches down from the shoulder in the absence of a pocket. The name badge should be transferred to coats and jackets as required to ensure it is always visible to the fan. (Lost name badges are subject to a replacement fee). Lanyards must be in Canucks colours.

WEATHER-RELATED ACCESSORIES

Sunglasses are a block to interpersonal communication and should be removed when speaking with a fan. They may only be worn when working outdoors in the direct sun. Style should be conservative and complement the uniform. Oversized, neon, bright coloured, jeweled or mirrored sunglasses are unacceptable. Black gloves and toques (free of logos and advertising) may be worn when working outside in cold weather. Team members will not be permitted to wear these items when working inside.